KB
SquibitUC Portal | The Call History Module
The Call History module has a few unique functions that are very useful. The pane shows a perpetual history of calls sorted by date (newest). At the bottom of the page, there are more viewing options such as how many messages to view on a page at a ...
SquibitUC Portal | Music On Hold Module
The Music On Hold module is not organization wide. It allows you to set your own hold music and greeting if you so choose. It will not affect any other calls that are put on hold or in a queue. The options here are very simple. Lets start with the ...
SquibitUC Portal | Time Frames Module
The Time Frames module was covered in it's entirety in this article: Creating a New Custom Answering Rule
SquibitUC Portal | Answering Rules Module
The articles on how to customize the default rule and add a customized rule cover most of this module. It is highly recommended to read both of these to get a good understanding of this module. Customizing the Default Answering Rule Creating a New ...
SquibitUC Portal | The Contacts Module
Diving deeper into the Contacts module The Contacts module is one pane dedicated to contact management. You can sort and search for contacts either using the dropdown to select the contact bucket or the search bar just below it. "All" contacts is ...
SquibitUC Portal | The Messages Module
This is more detailed tutorial on the Messages module. The Messages module has three tabs: Voicemail, Chat, and Settings. The Voicemail tab allows you to view new, saved, and deleted voicemails. Much like the new messages pane in the Home module, ...
Creating a New Custom Answering Rule
To get more familiar with the default answering rules: Recommended reading: https://kb.squibituc.com/portal/en/kb/articles/customizing-the-default-answering-rule To create a new answering rule, there first has to be a time frame that is defined. The ...
Customizing the Default Answering Rule
Login to the SquibitUC portal https://portal.squibituc.com/ Click on the Answering Rules module. There will only be one rule by default called "Default". Before diving into the rule to view and change the default behavior, set the ring time to an ...
SquibitUC Portal | The Home Module
The Home module is basically the dashboard that appears when you login to the portal. The New Voicemail Pane There are 2 larger panes on the left and 2 panes on the right. The top-left pane are new voicemail messages. The messages are time stamped ...
How to install and login to the SNAPmobile softphone application on a smart phone (IPhone and Android)
Go to the smart phone application store and search for SNAPmobile. (App store for IPHONE, and Play Store for ANDROID). After installation, open the app and the first prompt should be for "Host/ID". Enter "apollo" and press "continue". On the next ...
How to setup a voicemail greeting
Before beginning, note that the voicemail greeting can be setup the traditional way by using your phone exclusively. Access your voicemail via your phone, enter your PIN, and use option 6 to record, review and set your greeting. This article is the ...
How to change voicemail PIN
Login to https://portal.squibituc.com/ Click on your name in the upper right-hand corner and select "Profile" In the pop-up window scroll down to the very bottom and type in the preferred PIN Click save
How to change voicemail options in the SquibitUC portal.
Login to https://portal.squibituc.com/. Click on the "Messages" module and then "Settings" Under "Unified Messaging" there is a drop down menu with all of the available voicemail options for email as well as voicemail transcription. Select the option ...
How to install and use the SquibitUC chrome extension
This extension only works in the Google Chrome browser. First, the extension must be added to chrome from the chrome store. Click here to be taken to the SquibitUC extension page and then click "Add to Chrome" Once it's added, go to the extensions ...
How to Dial Contacts in Outlook
Check out our chrome extension for click-to-dial from any web page in chrome! It also has CRM integration and screen pops! To setup click-to-dial from outlook: First you will need to install an application call SIP TAPI. Download SIP TAPI from our ...
How to login and navigate the SquibitUC voip platform and/or recover username/password.
1. Open a browser and navigate to https://portal.squibituc.com/ 2. To recover a username or password, click either of the two options on the portal login screen. An email will be sent with reset and recovery instructions. Once the correct username ...