Customizing the Default Answering Rule

Customizing the Default Answering Rule

  1. Login to the SquibitUC portal https://portal.squibituc.com/ Click on the Answering Rules module. 

  2. There will only be one rule by default called "Default". Before diving into the rule to view and change the default behavior, set the ring time to an acceptable duration. In this example, we've set it to be 20 seconds (default is 25). 

  3. Now click the edit button for the "Default" rule. 
  4. This rule was created when the extension was created. The default behavior is to simultaneously ring every phone and then the call will be forwarded to voicemail. 
  5. Uncheck "Ring all user's phones". If left like this, it will only ring the desk phone. 
  6. Now add the first phone you would like to be delayed. The typical designation for the SNAPmobile web client is the extension number followed by a "wp" like so "1010wp". If you are unsure about the names of each active device, they can be found in the Home module. After typing in the device name, click the clock and set the duration of preferred delay. 
  7. To add the next device, the SNAPmobile smartphone application (named "1010m" in this example), click the "Add" button (green plus) to the right of the first device and a new field will appear. Populate the device name and delay duration.
  8. Click "Save"



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